Administración sanitaria de la gestión de calidad en servicios odontológicos
Dra. Sonia Polo Andrade PhD
Doctora en Salud Pública y Administración de Servicios de Salud
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La necesidad de concretar las Políticas Nacionales de Salud en el ejercicio de la aplicabilidad del Programa Nacional de Calidad en Salud (PRONACS) y de establecer lineamientos básicos acerca del ejercicio de la Administración Sanitaria de la Gestión de Calidad en Servicios Odontológicos, se incorpora un conjunto de definiciones, conceptos y metodología, necesarios para una mejor interpretación de lo que significa la Calidad, el sistema de Gestión de Calidad y sus alcances en servicios odontológicos, realzando la extraordinaria importancia de su aplicación para el mejoramiento de la Calidad, tanto en la gestión de servicios como en la asistencia directa al paciente.
Hasta hace unos años, la Calidad era una orientación y luego una Política de salud; en la actualidad, se constituye en una responsabilidad ineludible del Estado, en procura de afianzarla como condición intrínseca o esencial de los servicios de salud y que junto a condiciones de equidad, solidaridad, universalidad, interculturalidad, accesibilidad, continuidad y oportunidad, se traduzca claramente en la satisfacción de la población hacia la atención en salud que recibe.
La presentación de nociones básicas de calidad en la atención dental, conceptos básicos de la normalización de Calidad, el aseguramiento de la calidad se podría definir como el esfuerzo total para plantear, organizar, dirigir y controlar la calidad en un sistema de producción con el objetivo de dar al paciente servicios con la calidad adecuada.
Estrategias universales como la de Kaizen genera el pensamiento orientado al proceso, ya que los procesos deben ser mejorados antes de que se obtengan resultados mejorados, el ciclo de Demming, las normas lSO, así como la normativa vigente en Sistemas de Gestión de Calidad son conceptualizadas con la finalidad de mejorar la estructura sanitaria, desarrollar procesos adecuados y optimizar los resultados en la asistencia odontológica.
Dra. Sonia Polo Andrade PhD
Doctora en Salud Pública y Administración de Servicios de Salud
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